LEARNING EXPERIENCES THAT INSPIRE, ENGAGE & STICK SOLICIT INPUT Using direct input, we will completely personalize our training materials to the actual need and level of your staff. FUN Our training methodology incorporates many different work forms, games, icebreakers and energizers in order to make the sessions as interactive and fun as possible. STORYTELLING Our
Cross Cultural Business Issues: Tools and case studies on how to deal more effectively in a global and competitive setting, focused on cross-cultural wants and nuances for customers and employees alike that can have mayor influence on the profit and reputation of hospitality organisations that want to serve international markets via theories and case studies.
Service Management: Definition of components that make up service, overview of Service Profit Chain model, relationship between customer satisfaction and customer loyalty as well as employee engagement and how to create a customer-centric service culture in any organisation. Tourism Management: Definition of tourism and industry components, as well as upcoming types of industry like movie
Company Orientation: General overview of the history, mission, values and service standards of the company in a playful and engaging way. Service Excellence: How to provide consistent levels of high customer service, by emphasising the emotional needs of customers and by providing simple tools and strategies that help employees to turn customers in loyal ambassadors
